Minimum Booking Requirements

At least 2 participants for the Pilates Reformer class.

At least 3 participants for Yoga, Matt Pilates, Barre classes, and Sound Healing sessions.

Classes may be cancelled if the minimum number of participants is not reached.

Booking, Cancellation & Rescheduling

Cancel ≥ 24 hours before class to retain your credit.

Reschedule ≥ 12 hours before class to retain your credit.

Cancel or reschedule their class bookings via LINE: @isora or Instagram: @isorawellness

during our contact hours 07:00 – 20:00.

Check-In & Late Arrival & No-Show Policy

Please arrive 10–15 minutes early for check-in and preparation.

All clients must check in at the front counter before class.

Late arrivals ≥ 10 minutes or no-shows will be denied entry and charged in full.

Packages, Special Classes & Events

Special classes, events, and workshops are not included in regular packages unless stated.

Separate registration and payment required.

Schedule, Class & Instructor Changes

Schedule, classes, or instructors may change if necessary.

Classes may be cancelled due to private sessions or space rental.

If cancelled by the studio, credit will be retained

Language of Instruction

Most classes are conducted in both Thai and English.

Some classes may be conducted in English only, depending on the instructor.

Emergencies

In the case of a genuine emergency, please contact the studio and provide proof.

Emergency cases will be considered individually at the studio’s discretion.

Studio Etiquette

Please keep noise soft; maintain a calm, respect others, and the space.

Recording allowed with care; no filming others without consent.

Grip socks required for Pilates Reformer / Mat Pilates / Barre (no socks = no entry)